Privacy Policy
Last updated: 5 March 2026
1. Introduction
Towy Valley Heating ("we", "our", "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website:
https://xtract-cav.co.uk
The Xtract-CAV brand is operated by Towy Valley Heating and this website promotes services provided by Towy Valley Heating.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal information is:
Towy Valley Heating
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
Email: info@towyvalleyheating.co.uk
Phone: 01269 400350
3. Information We Collect
We may collect and process the following information:
Information you provide directly
When you contact us or submit a form on our website, we may collect:
Name
Email address
Phone number
Address or property details
Information about your enquiry
Any message you send through our contact form
Automatically collected information
When you visit our website, certain information may automatically be collected, including:
IP address
Browser type
Device information
Pages visited
Time and date of visits
Referring website
4. How We Use Your Information
We use the information we collect to:
Respond to enquiries and service requests
Provide quotes or information about our services
Contact you regarding your enquiry
Improve our website and services
Analyse website traffic and marketing performance
We only process your personal data where we have a lawful basis to do so under UK GDPR.
5. Advertising and Marketing (Meta Ads)
We may promote our services through advertising platforms such as:
These platforms may use technologies such as cookies or tracking pixels (including the Meta Pixel) which allow us to:
Measure the effectiveness of advertising campaigns
Understand how visitors interact with our website
Show relevant ads to people who have previously visited our website
These platforms may collect or receive information from our website and use that information according to their own privacy policies.
6. Cookies
Our website may use cookies and similar technologies to:
Ensure the website functions properly
Analyse visitor behaviour
Improve marketing and advertising performance
You can manage or disable cookies through your browser settings.
7. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal data against:
Unauthorised access
Loss or misuse
Alteration or disclosure
We retain personal data only for as long as necessary for the purposes described in this policy.
8. Sharing Your Information
We do not sell or rent personal information.
We may share information with trusted service providers where necessary, including:
Website hosting providers
Analytics services
Advertising platforms such as Meta
These providers are required to protect your information and process it only for the services they provide to us.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to processing of your data
Request restriction of processing
Request transfer of your data
To exercise these rights, please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
10. External Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of third-party websites.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page.